A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
- Deliver advanced level technical support to IBM customers globally.
- Troubleshoot, diagnose, and timely resolve complex product issues reported by customers.
- Conduct root cause analysis and implement long-term solution to address recurring technical issues.
- Collaborate cross-functionally with engineering, development, and support teams to resolve complex technical issues.
- Contribute to timely delivery of fix packs and interim fixes for critical issues, including customer reported security vulnerabilities.
- Mentor and provide in-depth training to Level 2 support engineers, fostering skill development and knowledge sharing.
- Create, review, and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.
- 4 to 7 years of hands-on experience in full stack development with a focus on Java-based applications and application Modernization
- Proven experience in L3 support role such as conducting root cause analysis, handling escalated client issues and participate in cross-team collaboration in resolving complex technical issues.
Skills :
- Experience in migrating applications from Java 8 to newer versions (e.g., Java 17).
- Experience in Netcool Operations Insights (NOI) suite, preferably in JazzSM/DASH.
- Proven experience in using build tools for application compilation, packaging, and deployment