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Introduction

A Customer Success Manager role (what we internally call a, ‘CSM’) within IBM zStack and with zData will make you a key enabler to how our clients are building modern, hybrid cloud solutions, and modernizing their data applications whilst embedding AI into all transactions and operations. 

A CSM role here offers an abundance of opportunity that can only come when you're leading clients towards solutions that over 50% of the planet's IT workloads rely on to complete. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will compel our clients to invest in IBM's products and services.

Your role and responsibilities

As a Customer Success Manager, you'll work closely with clients to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business and helping on the adoption of the IBM solutions. We're committed to success. In this role, your achievements will drive your career, team, and clients to thrive. A typical day may involve: Strategic Mainframe Solutions: Crafting client strategies for mainframe infrastructure and applications. Comprehensive zStack Solutions: Defining and detailing IBM zStack solutions for client enhancement. Effective Client Education: Delivering simplified proof of concepts and educating clients. Building Trust for Cloud Deals: Building trust for closing complex Cloud technology deals.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • z/OS Operational System (PARMLIB, SDSF, TSO, USS, zFS, SMF, RMF)
  • Db2
  • z/OS Data Set concepts
  • z/OS Architecture
  • JCL
  • SMPE
  • AI (Machine Learning and Deep Learning)
  • OpenShift and CloudPak for data
  • zData products - DVM, CDC, DataGate and Db2 Tools
  • GitHub or others similars
  • Cloud / Modernization Skills
Preferred technical and professional experience
  • Client relationship
  • Technical Archtecture
  • PowerPoint presentation skills
  • Public speech techniques

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.