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Introduction


We are seeking an highly skilled and motivated L3 Engineer(Software Developer) to join our dynamic team working on AIOps/NetCool Hybrid Cloud Domain. As an L3/Dev Engineer, you will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding support engineers in solving escalated problems. This position requires strong technical knowledge, problem-solving skills, and the ability to collaborate with cross-functional teams.

 

Your role and responsibilities


  • Provide expert-level product support for IBM customers across the globe
  • Troubleshoot, diagnose, and resolve escalated technical issues from customers.
  • Perform root cause analysis and implement long-term solutions for recurring issues.
  • Develop and maintain technical documentation, processes, and troubleshooting guides.
  • Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues.
  • Provide mentoring and training to support engineers (L2).

Act as a subject matter expert for specific technologies or systems related to the product.

 

Required education
None
Preferred education
None
Required technical and professional expertise

Required Professional and Technical Expertise


  • Strong experience as a non-spring boot Java developer.
  • Experience with troubleshooting software, and network issues.
  • Hands on coding experience with Java, NodeJS and Python.
  • Proficiency in SQL, Linux, Kubernetes, OpenShift
  • Excellent communication skills to interact with stakeholders and report on technical issues clearly.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple tasks simultaneously.

 

 

Preferred technical and professional experience


  • Demonstrated Java backend coding experience without using Spring Boot.
  • Demonstrated excellence in problem-solving, with the ability to tackle complex issues and find effective solutions
  • Strong knowledge of Integration technologies, cloud computing, Software Development methodologies
  •  Knowledge of Agile methodology
  •  Prior experience in a customer-facing debugging, troubleshooting/etc role.

 

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.