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Introduction

About the UX Researcher Role


IBM's IT Infrastructure Software team is seeking a talented and motivated UX Researcher with 2-3 years of professional experience to join our dynamic team. As a UX Researcher, you will play a critical role in gathering user insights and conducting research that informs the design and development of our products and services. This is an exciting opportunity for a researcher who thrives in an agile environment, works collaboratively with cross-functional teams, and is passionate about advocating for the user's voice throughout the product lifecycle.

Your role and responsibilities

About the UX/UI Role
IBM's IT Infrastructure Software team is seeking a talented and motivated UX Designer with 2-3 years of professional experience to join our dynamic team. As a UX Designer, you will play a critical role in delivering user-centered design solutions that drive the success of our products and services. This is an exciting opportunity for a designer who thrives in an agile environment, works collaboratively with cross-functional teams, and is passionate about advocating for user-centered design principles.

 

Key Responsibilities:

·       End-to-End UX Design: Collaborate with subject matter experts, end-users, and product managers to create user-centric design concepts; including wireframes, prototypes, user flows, and UI elements using Figma and IBM’s Carbon Design System. Align with cross-functional teams to ensure design standards are met.

·       Quality & Consistency: Ensure designs meet the standards of quality, consistency, usability, and alignment with brand guidelines and usability standards.

·       Collaboration & Integration: Work development teams to align design and development processes, ensuring a seamless handoff from design to implementation.

·       Agile Processes: Participate in Agile practices including sprint planning, retrospectives, and daily stand-ups, ensuring designs are delivered on time and in alignment with project goals.

·       User Research & Testing: Participate in use-case discovery research, user journey mapping, concept testing, and feedback analysis to ensure design decisions are grounded in real user needs and insights.

·       Enterprise Design Thinking Workshops: Facilitate and participate in workshops that promote Design Thinking methodologies, driving continuous improvement in design processes and user experience.

·       Continuous Improvement: Actively contribute to the improvement of design processes, methodologies, and team performance.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

Required Skills and Experience:

·       Hands-On Experience: Proven proficiency conducting UX research using a range of methods, such as usability testing, surveys, user interviews, and ethnographic research, with a strong portfolio of projects. Comfortable analyzing and synthesizing both qualitative and quantitative data.

·       Inferencing & Synthesis: Strong skills in inferring user behaviors, motivations, and needs during research interviews, along with the ability to synthesize and connect complex data points to generate actionable insights.

·       User-Centered Focus: Deep understanding of user-centered design principles and the ability to translate user insights into clear, actionable design recommendations.

·       Collaboration Skills: Strong ability to collaborate with cross-functional teams, including UX/UI designers, developers, and product managers, to influence product development and ensure user needs are prioritized.

·       Communication & Presentation: Excellent written and verbal communication skills. Ability to clearly present research findings and insights to both technical and non-technical stakeholders.

·       Agile & Project Management: Familiarity with Agile processes and project management tools, ensuring smooth collaboration with cross-functional teams and timely delivery of design work.

Preferred technical and professional experience

Preferred Skills and Experience:

·       Enterprise Software Research: Experience in conducting research for enterprise-level software, particularly in IT infrastructure or enterprise software spaces, is a plus.

·       Design Thinking: Familiarity with Design Thinking methodologies and the ability to apply these to solve complex user problems and drive innovation.

·       Cross-Functional Collaboration: Experience working closely with designers, developers, and product managers in a cross-functional team to create user-centered products and solutions.

 

This position is ideal for a passionate UX Researcher who is eager to contribute valuable insights and improve the user experience of products in the IT infrastructure space. If you're excited about advocating for the user and driving product success through research, we’d love to hear from you!

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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