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Introduction

At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a Site Reliability Engineer to join our IBM Cloud VPC Observability team. This team is dedicated to ensuring that IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. If you are someone who wants to know what it takes to build a scalable, secure and reliable service and want to grow your technical depth in all aspects of Site Reliability Engineer including security, monitoring, automation, development, infrastructure, self-healing, troubleshooting and are a go-getter with an ownership mindset, we may be the right team for you. 

Your role and responsibilities

IBM is hiring for a cloud development manager position supporting the IBM Cloud Databases (ICD) service.  ICD is a PaaS solution providing PostgreSQL, Redis, Elasticsearch, etcd, MongoDB, MySQL, Datastax, EnterpriseDB, and RabbitMQ in IBM data centers around the globe.

 

You will provide day-to-day project and people leadership to our platform and user interface squads.  Each squad has a global team of software developers implementing new features, developing automation to streamline ongoing operational tasks, and participating in operational rotations to respond to system-alerts and customer support tickets.  You will be responsible for how the squad works day-to-day and its deliverables, including planning of squad activities, reporting status, and breaking down obstacles.  You will participate in squad meetings (planning, scrums, reflections). As a member of the management team, you will also join an operations management rotation (daytime only, including weekends) where you will be the primary escalation point for daytime operators to work through and manage high urgency operational issues or client impacting events.


Candidates should have a strong desire to work within an agile environment, have a passion for embracing new cloud technologies, and working with our customers to ensure they are successful. You need to be collaborative, able to handle responsibility, and love learning new techniques and tools.

Required education
Bachelor's Degree
Required technical and professional expertise

·       Experience with agile project management methodologies or similar

·       Experience with cloud development lifecycle

·       Experience with leading cross-functional software development teams as a team lead or manager

Preferred technical and professional experience

·       Track record in leading teams to breakdown, size, and track complex requirements into a software delivery plan that may span multiple squads

·       A solid engineering underpinning to understand and learn the architecture of the cloud service

·       Exposure to technologies such as Kubernetes, Infrastructure, Databases

·       Great communication and negotiation skills where they can coach and support team members to work through technical obstacles

·       Ability to self-prioritize squad work based on organizational missions, customer impact, and squad feedback

·       Ability to self-prioritize issues based on customer impact

·       Understanding of requirements for cloud, security, compliance, high availability, and resiliency.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

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