Introduction
In this role, you will support the administration of our client's external workers. You will handle a variety of administrational activities from onboarding to offboarding cases with standardized steps. You will identify problems or challenges from our daily operations and will ensure an accurate solution and follow-up on cases to deliver the best experience for our external workers. Next to that, you will also participate in continuous improvement activities to standardize, simplify and automate our processes.
Your role and responsibilities
As a Vendor Account Registration (VAR) Agent, you will:
- Execute administrative account creation/deactivation activities as set out in relevant Work Instructions (WI).
- Support asset recovery as set out in relevant WI.
- Act as point of contact towards Hiring Manager and other departments with regards to account creation.
- Support 1st line issue management and escalation processes by phone and ticket.
- Support 2nd line issue management and escalation processes Respond to queries from employees, hiring managers, HR and suppliers.
- Log tickets in ServiceNow tool, Manage ticket system.
- Deliver functional software support on Okta, SNOW (and Workday) to managers and employees.
- Check and ensure employee compliance with internal policies and requirement.
- Identify potential Continuous Improvement (CI) based on daily operations Contribute to project organization with analyses, recommendation setting, project management support.
- Ensure audit readiness of all documents.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Strong communication skills and fluency in English
- Team player attitude with attention to detail and quality driven approach
- Strong time management and prioritization skills
- Skills to ensure high client and stakeholder satisfaction
Preferred technical and professional experience
Dutch language is an advantage.