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Introduction

IBM Expert Labs Turkey is looking for an experienced Service Delivery Manager to join our Data & AI team. This role is crucial in ensuring successful customer delivery of IBM’s advanced data and AI solutions. The selected candidate will manage the Data & AI delivery team, project timelines, resources, and customer satisfaction while driving innovation and efficiency.

Your role and responsibilities
  • Ensure the successful integration of Data & AI solutions into customer environments
  • Coordinate between customers and internal and external teams to drive project execution
  • Plan, manage, and improve delivery processes to achieve project goals
  • Identify and mitigate risks to prevent potential delivery issues
  • Manage BP and customer relationships and ensure high levels of customer satisfaction
  • Ensure best practices are followed in implementing IBM Data & AI products
  • Technically lead Data & AI teams in delivery projects, providing guidance and strategic direction
  • Act as a team manager for internal Data & AI teams, ensuring effective collaboration and professional development
  • Provide expertise in AI tools and AI data set training methodologies
  • Lead initiatives related to training LLM models, Watsonx.ai, Watsonx.gov LLM models, and Watsonx.studio
  • Oversee ETL processes and manage data pipeline solutions, including IBM DataStage and other ETL tools

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • Minimum of 10 years of experience in IT service management, project management, or consulting in addition to management skills
  • Strong knowledge and experience in Data & AI technologies (e.g., Watson, Cloud Pak for Data)
  • Strong knowledge and experience on Cloud and Containerization technologies and terms (e.g., Kubernetes, Openshift)
  • Strong knowledge and experience in Data & AI technologies (e.g., Watson, Cloud Pak for Data)
  • Proven project and process management skills (Agile, ITIL, or PMP certifications preferred)
  • Customer-focused approach with excellent communication skills
  • Fluent in English and Turkish
  • Sufficient technical knowledge to collaborate effectively with technical teams
Preferred technical and professional experience
  • Experience working with enterprise customers in complex IT environments
  • Background in cloud computing and AI-driven solutions
  • Familiarity with IBM solutions and their implementation strategies
  • Ability to drive innovation and continuous improvement in service delivery
  • Hands-on experience with AI model training, particularly LLM models, Watsonx.ai, Watsonx.gov, and Watsonx.studio
  • Experience with ETL processes, data pipelines, and tools such as IBM DataStage

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.