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Introduction

 

At IBM, work is more than a job -it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. You will be joining our industry leading Open Hybrid Cloud Platform & AI team. IBM's open hybrid cloud platform architecture, based on RedHat OpenShift, works with the entire range of clients' existing IT infrastructures, regardless of vendor. This platform allows clients to "write-once/run-anywhere," and enables a hybrid cloud approach that drives up to 2.5 times more value for clients than a public cloud-only solution. Join us in addressing this 1 trillion dollar addressable market". You can see more here @ https://www.ibm.com/cloud/hybrid
Your role and responsibilities

 

As a Customer Success Manager Architect you will apply your technical skills to help our customers achieve their business outcomeswith hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on IBM Public Cloud and Red Hat OpenShift. You will also guideIT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities,and work with the renewal team to ensure execution of the renewal process. To be successful in this role you: •Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent•Deeply understand customer business and technology needs; become the face of IBM to the customer•Serve as a trusted technical expert for the customer’s cloud migration,deployment, and adoption of Public Cloud, Hybrid Cloud & AI Growth Offerings•Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions•Have handled difficult customers or situations and can demonstrate resolutions•Willingness to take initiative and tackle things on your own•Ability to navigate data and people to find answers•Execute customer success plan to drive adoption post-deployment 
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

 

 The right candidate need to have: - Technical understanding and hands-on experience with IBM Public Cloud (IaaS + PaaS), Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
- Technical understanding of IBM AI strategy / Software / Cloud Services
- Experience with enterprise Software implementations
- Ability to show customers how to “use” the offerings to get to first productive Use and proactive expansion
- Can build a growth plan to demonstrate how growth offerings will deliver customer outcomes
- Analytical mindset and problem-solving skills
- Understanding of enterprise Software implementations, SaaS / IaaS / PaaS and Cloud applications- understanding of enterprise Software implementations, SaaS / IaaS / PaaS and Cloud applications  - Strong interpersonal relationship building and executive communications skills - Can manage MULTIPLE customer accounts and projects simultaneously 
Preferred technical and professional experience

 

5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
- Industries, Technical Sales (e.g., technology or management consulting)
- Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

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