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Introduction

As a Customer Success  AI Technical Co-Op, you will specialize in computer science/ software development and/or data science to help clients deploy and adopt IBM’s software portfolio. You will work closely with customers, product managers, and development teams to understand client business requirements and implement solutions that address complex business challenges with IBM software products. 

With a hands-on approach to installing, coding, demonstrations and communicating, you will be able to showcase IBM solutions as a product SME. You will design and articulate architectures compatible with a client’s technology stack via use-case identification, solution architecture design, and MVP (minimal viable product) builds.

 With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels with customers and IBM colleagues.  To drive expansion and renewal growth, you'll guide leading enterprise companies through AI approaches that realize the full value of their IBM investments.

Your role and responsibilities

As a Customer Success AI Technical co-op, you will specialize in computer science/ software development and/or data science to help clients deploy and adopt IBM’s software portfolio. You will work closely with customers, product managers, and development teams to understand client business requirements and implement solutions that address complex business challenges with IBM software products. 

With a hands-on approach to installing, coding, demonstrations and communicating, you will be able to showcase IBM solutions as a product SME. You will design and articulate architectures compatible with a client’s technology stack via use-case identification, solution architecture design, and MVP (minimal viable product) builds.

 With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels with customers and IBM colleagues.  To drive expansion and renewal growth, you'll guide leading enterprise companies through AI approaches that realize the full value of their IBM investments.

Your primary responsibilities will include, but not be limited to:
 * Understanding Client's technical needs: Understand clients' primary needs and establish yourself as a trusted technical expert for their migration, deployment, and adoption of IBM’s AI and Hybrid Cloud offerings.
 * Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
 * Developing AI Solutions: Using your engineering skills to code/ build MVPs using python, open source frameworks, RedHat and IBM product portfolio (will learn on the job).
* Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
 * Deploying and Developing Enterprise Applications: Performing hands-on engineering activities to install, develop, train, deploy, configure and run latest IBM AI technologies in client enviornment.
* Creating Post-Deployment Customer Success Plans: Develop customer success plans aimed at continually increasing active user adoption of IBM's products.

 To be successful in this role, you will need: 

 * Confidence to contact and engage potential new customers and deliver an elevated experience.
 * A desire to continually learn new technologies and how to apply their value in a client environment.
 * Motivation to achieve technical objectives and high client satisfaction.
 * Embrace curiosity and a growth mindset. 

 IBM will not be providing visa sponsorship for this position now or in the future.  Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

This job can be performed from anywhere in the US.

Required education
High School Diploma/GED
Required technical and professional expertise

* Technical Education: Future B.S. or M.S. degree in Computer Science, Data Science, Engineering, Information Systems, or equivalent technical degree/experience.
 * Client Focused: Asks open-ended questions and understands needs to address business challenges.
 * Tech Savvy: Conversant about technology, latest industry trends and how it is being applied to address business challenges.
 * Team Player: Demonstrates team collaboration and can navigate different communication styles.
 * Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging, compelling and influential. 
* Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.

Preferred technical and professional experience

* Experience with RedHat OpenShift and Kubernetes.
 * Familiar with user experience design using software applications
 * Experience with Machine Learning, Deep Learning and Large Language Models
 * Experience with AI Operations
 * Experience with Data Engineering technigues and technologies Preferred: Apache Spark
 * Experience with Generative AI & Retrieval Augmented Generation applications.
 * Knowledge with Unix including software installs

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.