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Introduction

Technlogy Expert Labs

  • Professional services organization within IBM — It’s a global team of IBM technical experts that helps clients adopt, implement, optimize and scale IBM technology solutions faster and with greater impact. 

  • Maximizes ROI on IBM tech investments — Using proven methodologies and best practices, the team drives seamless software, infrastructure, and cloud adoption to ensure clients derive full business value from their IBM products.

  • Deep product and engineering alignment — Because the labs are connected closely with IBM engineering teams, clients gain near-first access to product insights, features and advanced solutions. 

  • Wide range of expert engagements — Services include strategic planning, architecture design, deployment support, custom implementations, training, and ongoing technical assistance across areas like AI, hybrid cloud, security, data and infrastructure.

  • Expansion into key technology areas globally — IBM has been expanding Technology Expert Labs teams (e.g., in Canada and India) to support adoption of generative AI, cloud, cybersecurity and other emerging technologies with deep technical advisory and delivery capabilities.

  • Expert-led software adoption and optimization — The labs help clients adopt, deploy, and scale IBM software solutions (including AI, data, automation, and other enterprise software) to maximize return on investment and operational impact.

  • Seamless integration and tailored implementations — They provide expert services for software architecture, design, configuration, and integration to help customers embed IBM software into hybrid cloud, AI, and core business environments.

  • Expertise Connect subscriptions — Clients can access ongoing advisory, mentoring, and technical support through subscription-based models that embed experienced IBM software consultants into customer teams.

  • Modernization with IBM technologies — The labs focus on building, deploying, and modernizing software solutions across IBM stacks (e.g., watsonx for AI, Maximo, cybersecurity, and hybrid cloud software) to support digital transformation.

  • Close alignment with IBM Client Engineering — Being connected with product development teams gives clients near-first access to product insights, advanced capabilities, and best practices for complex software environments. 

Your role and responsibilities

As a successful Project Manager in Technology Expert Labs, you will lead a team of technical experts to ensure the formulation, development, and implementation of projects that meet and exceed the client’s business objectives. In this role, you will work closely with client stakeholders and the IBM team to meet the overall integrated solution plan, budget, schedule, and staffing requirements while exceeding your client’s expectations. Project Managers at IBM succeed by demonstrating a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions.If you are passionate about success, with both your career and solving clients’ business challenges, this role is for you. To help achieve this win-win outcome, a ‘day-in-the life’ of this opportunity may include, but not be limited to:

Project Management: Creating and executing project management plans including, financial, scope, and change, deliverables and communication controls.

 

Cross-Team Communication: Strong communication skills (written and verbal) with the client, partner, and account team on project status.

Reporting and Metrics Management: Report and strategize solutions for managing project metrics including project health, financials-costs, revenue, and gross profit, team productivity, and client satisfaction.

 

Building Credibility and Influences: Navigating across venues to resolve issues, developing and documenting risk mitigation strategies, providing project direction that quickly builds credibility and influences as a trusted advisor.

 

Developing a high-performing team: Cultivating teamwork and problem-solving while working under delivery expectations and deadlines.

As a successful Project Manager in Technology Expert Labs, you will lead a team of technical experts to ensure the formulation, development, and implementation of projects that meet and exceed the client’s business objectives. In this role, you will work closely with client stakeholders and the IBM team to meet the overall integrated solution plan, budget, schedule, and staffing requirements while exceeding your client’s expectations. Project Managers at IBM succeed by demonstrating a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions.If you are passionate about success, with both your career and solving clients’ business challenges, this role is for you. To help achieve this win-win outcome, a ‘day-in-the life’ of this opportunity may include, but not be limited to:

 

Project Management: Creating and executing project management plans including, financial, scope, and change, deliverables and communication controls.

 

Cross-Team Communication: Strong communication skills (written and verbal) with the client, partner, and account team on project status.

Reporting and Metrics Management: Report and strategize solutions for managing project metrics including project health, financials-costs, revenue, and gross profit, team productivity, and client satisfaction.

 

Building Credibility and Influences: Navigating across venues to resolve issues, developing and documenting risk mitigation strategies, providing project direction that quickly builds credibility and influences as a trusted advisor.

 

Developing a high-performing team: Cultivating teamwork and problem-solving while working under delivery expectations and deadlines.

Empathy and Service Skills: Demonstrating empathy and service orientation skills for client success.Empathy and Service Skills: Demonstrating empathy and service orientation skills for client success.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

Agile Project Delivery Expertise: A provable track record of project delivery disciplines and frameworks using agile best practices to successfully delivery in a way that’s both nimble and fast.

Manage and control project financials with accuracy and accountability. Ensure full compliance with internal processes, standards, and methodologies. Handle internal invoicing and financial documentation efficiently. Produce reliable forecasts and maintain high-quality financial and operational data.

Success in Communication and Relationship Building: Demonstrable success in communication and personal relationship development at all levels – from engineers to CIOs – with experience of navigating challenging debate to reach healthy resolutions.

Preferred technical and professional experience

Agile Project Delivery Expertise: A provable track record of project delivery disciplines and frameworks using agile best practices to successfully delivery in a way that’s both nimble and fast.

Manage and control project financials with accuracy and accountability. Ensure full compliance with internal processes, standards, and methodologies. Handle internal invoicing and financial documentation efficiently. Produce reliable forecasts and maintain high-quality financial and operational data.

Success in Communication and Relationship Building: Demonstrable success in communication and personal relationship development at all levels – from engineers to CIOs – with experience of navigating challenging debate to reach healthy resolutions.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.