Skip to content
Introduction

Launch your software career with IBM!
Ready to turn your coding skills into real-world impact? As an Entry-Level Software Developer at IBM, you’ll join a collaborative Agile team where your ideas matter from day one. Whether you’ve just finished school, completed a bootcamp, or built your skills independently, this is your opportunity to grow into a world-class developer. You’ll work alongside experienced mentors to design, build, and deploy modern web applications that make a difference for businesses and communities around the world — all in an environment designed to help early-career talent thrive.


Your role and responsibilities

IBM is seeking an entry-level Customer Solutions Engineer to join our Customer Engineering team supporting the Apptio suite of Technology Business Management (TBM), FinOps and Agile Planning solutions. This is an excellent opportunity for a qualified candidate with a strong technical foundation to launch their career in enterprise software engineering while working on cutting-edge automation and tooling that directly impacts customer success.

As a Customer Solutions Engineer, you will focus on building innovative automations, developing internal tools, and creating technical solutions that enable our Customer Engineering team to deliver exceptional service at scale. This role offers unique exposure to enterprise-level challenges while working with our industry-leading platforms.

What You'll Do

Technical Development & Automation (Primary Focus)

  • Design and develop automation tools to streamline customer solution delivery and internal team processes
  • Build and maintain scripts, utilities, and applications using Python, Java, and JavaScript to enhance team productivity
  • Create automated workflows for common customer scenarios and technical implementations
  • Develop monitoring and alerting solutions to proactively identify and resolve system issues
  • Build integrations between Apptio products and customer systems using REST APIs and webhooks


Solution Engineering

  • Analyze complex technical requirements and translate them into scalable solutions
  • Work with database structures to optimize data queries and improve system performance
  • Collaborate with senior engineers to understand customer technical challenges and develop reusable solutions
  • Document technical processes, create knowledge base articles, and maintain automation repositories
  • Participate in code reviews and contribute to team engineering standards


Cross-functional Collaboration

  • Partner with Engineering, Product, and Customer Success teams to identify automation opportunities
  • Support the global Customer Engineering team (12 members across US, Europe, Middle East, India, and Australia) with technical tools and resources
  • Contribute to technical discussions and provide input on product improvements based on customer needs
  • Assist in troubleshooting complex technical issues escalated from customer environments





Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related technical field (recent graduates welcome)
  • Strong academic foundation in programming, data structures, and algorithms
  • Demonstrated coding experience through coursework, internships, or personal projects
  • Proficiency in at least one of the following languages: Java, JavaScript, or Python
  • Understanding of RESTful APIs and web services
  • Familiarity with database concepts and SQL
  • Experience with version control systems (Git)
  • Basic understanding of Linux/Unix command line
  • Strong problem-solving skills with attention to detail
  • Ability to learn new technologies quickly and independently
  • Excellent written and verbal communication skills
  • Self-motivated with ability to work in a distributed team environment
  • Passion for automation and improving operational efficiency
Preferred technical and professional experience
  • Familiarity with AWS services (EC2, S3, Lambda, RDS)
  • Experience with monitoring and observability tools (Splunk, Grafana, DataDog)
  • Knowledge of CI/CD pipelines and DevOps practices
  • Understanding of cloud architecture and microservices
  • Experience with containerization technologies (Docker, Kubernetes)
  • Familiarity with infrastructure as code (Terraform, CloudFormation)
  • Internship or project experience in enterprise software development
  • Exposure to financial planning, business intelligence, or IT management concepts
  • Experience with agile development methodologies
  • Contributing to open-source projects
  • Hackathon participation or technical competition experience

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.