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Introduction


As a System Services Representative at IBM, you will be the primary technical contact for clients, coordinating hardware and software support while delivering reliable operational services. You’ll play a key role in ensuring client satisfaction through expert technical assistance, preventive maintenance, and efficient problem resolution. This hands-on position includes on-site installation, maintenance, and repair of IBM and multi-vendor systems, requiring strong communication, problem-solving, and teamwork skills.

IBM Systems helps clients innovate and optimize their IT infrastructure. As part of this mission, you’ll contribute to delivering high-quality technical services that keep critical systems running smoothly and support IBM’s leading-edge technology portfolio.

Note: This position requires flexible working hours and involves physical activity, including lifting up to 40 lbs, bending, twisting, squatting, kneeling, climbing ladders, and extended periods of walking, standing, sitting, and driving. The work environment may include varying temperatures and loud noise levels.

Your role and responsibilities


System Services Representative – IBM Technology Lifecycle Services (TLS)

As a System Services Representative, you’ll be the primary technical contact for IBM clients, coordinating hardware and software support and ensuring seamless delivery of operational services. You’ll advise clients on preventive maintenance, configuration, and environmental factors that impact IT performance, while maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Serve as the main technical interface for clients, managing hardware/software support and operational services.
  • Provide guidance on maintenance, system configuration, and performance optimization.
  • Handle critical situations and ensure timely resolution of technical issues.
  • Perform system assurance, troubleshooting, relocation, and support for IBM and non-IBM systems.
  • Travel locally within the assigned territory to meet client needs.
  • Begin with support for laptops, desktops, and printers, with opportunities to expand into servers, networking, and storage technologies.

Requirements:

  • Must live locally or within the surrounding area of the assigned territory.
  • Valid driver’s license and access to a reliable vehicle.
  • Strong technical, communication, and problem-solving skills.
  • Commitment to customer satisfaction and teamwork.

IBM Technology Lifecycle Services (TLS) is a leader in service delivery excellence, offering world-class support and continuous professional growth through education and training. 

Required education
High School Diploma/GED
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise


  • Technical Skills: Knowledge of computer hardware, operating systems, and networking fundamentals.
  • Experience: Hands-on experience with installation, maintenance, and repair of IT systems or related equipment.
  • Customer Service: Strong communication and interpersonal skills for client interaction.
  • Problem-Solving: Ability to diagnose and resolve hardware/software issues efficiently.
  • Time Management: Capable of prioritizing tasks and working independently or as part of a team.
  • Travel Flexibility: Willingness to travel to client sites as required.
  • Physical Requirements: Ability to meet physical demands (lifting, standing, climbing, etc.).
  • Driver’s License: Valid driver’s license for travel between client locations.
  • Reliable Vehicle: Access to a dependable vehicle for travel to client sites.
  •  This is a field-based/mobile position that requires frequent travel by car to client sites across the Houston, TX area. As such, the work location is considered Houston, TX.
Preferred technical and professional experience


  • Education: Associate or bachelor’s degree in computer science, Information Technology, or a related field.
  • Experience: Hands-on experience in technical support, field service, or IT infrastructure maintenance.
  • Certifications: IBM Technical Specialist, Cisco, or other relevant vendor certifications.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.