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Introduction

IBM Consulting is seeking an experienced Procurement Tower Delivery Lead to support a strategic engagement with a multinational consumer goods company. This is a unique hybrid role combining hands-on procurement tower leadership (50% delivery) with strategic advisory capabilities (50%). The successful candidate will serve as the primary procurement subject matter expert for the account, ensuring operational excellence while driving continuous improvement and business value.

Your role and responsibilities

This position addresses a critical client need for dedicated procurement leadership and represents an opportunity to shape the future of procurement operations for a Fortune 500 organization in the consumer products sector.

Procurement Tower Leadership & Operations (50% - Delivery)

As the Procurement Tower Delivery Lead, you will:

  • Lead and oversee day-to-day procurement operations for a multinational consumer goods client, serving as the primary point of contact for all procurement tower activities
  • Ensure SLA compliance and operational excellence across end-to-end Procure-to-Pay (P2P) processes, including PO processing, vendor management, and invoice resolution
  • Manage procurement team resources, workload distribution, and performance to deliver consistent, high-quality service to client stakeholders
  • Coordinate with client stakeholders on procurement requirements, priorities, and strategic initiatives, building trusted advisor relationships with procurement and finance leadership
  • Drive issue resolution and escalation management for procurement-related matters, ensuring rapid response and effective problem-solving
  • Monitor and report on procurement metrics, KPIs, and service delivery performance, providing regular updates to client leadership and IBM account teams
  • Oversee transactional procurement activities while maintaining focus on process adherence, quality, and continuous improvement
  • This Job can be Performed from anywhere in the US.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Procurement Operations Experience
  • 10+ years of progressive procurement operations experience with demonstrated career growth and increasing responsibility
  • 4+ years in procurement leadership, tower lead, or operations management role within a BPO, shared services, captive, or outsourcing environment
  • Proven track record managing end-to-end procurement operations including indirect procurement, direct procurement, or both
  • Experience working with Fortune 500 or large enterprise organizations, preferably in consumer goods, consumer products, CPG, or related industries
  • Demonstrated success leading process improvement and transformation initiatives with measurable business impact. 
  • This Job can be Performed from anywhere in the US.
Preferred technical and professional experience
  • Deep knowledge of end-to-end Procure-to-Pay (P2P) processes including requisitioning, sourcing, purchasing, receiving, invoice processing, and payment
  • Expertise in procurement operations management including vendor management, PO processing, contract administration, and supplier relationship management
  • Strong understanding of procurement systems and technologies such as SAP (ERP, Ariba), Oracle Procurement, Coupa, or similar enterprise procurement platforms
  • Experience with procurement analytics, spend analysis, and category management, including the ability to extract insights from data and drive action
  • Proficiency in advanced Excel (pivot tables, VLOOKUP, macros, data analysis) and business intelligence tools (Tableau, Power BI, or similar)
  • Knowledge of procurement automation technologies including RPA, workflow tools, and digital procurement solutions

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

US Citizenship Required.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.