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Introduction

IBM Consulting is seeking a Customer & Commerce Business Transformation Consultant to join the Customer & Commerce Transformation Center of Competence (CoC).

 

Building on IBM’s own AI-led Customer Transformation, where, as Client Zero, IBM transformed its Sales, Marketing, Commerce & Service functions -- the CoC helps clients reimagine their front office by:

  • Inspiring clients with IBM’s own transformation story, outcomes, and lessons learned.
  • Discovering and shaping opportunities using Client Zero insights, IBM Consulting frameworks, and data-driven, experience-led approaches.
  • Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and roadmaps.
  • Partnering with local teams to deliver scalable transformations using proven methods, accelerators, and delivery capabilities.
Your role and responsibilities

As a CoC Business Transformation Consultant, you will:

  • Drive front-office transformation strategies aligned to business outcomes, industry trends, and measurable results.
  • Develop strategies, design blueprints, roadmaps, and process reinvention recommendations to enable AI-led customer and commerce transformations.
  • Facilitate workshops, stakeholder engagement sessions, and change adoption activities.
  • Collaborate with global and cross-functional teams to ensure effective execution, capability building, and sustainable change.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • 5+ years of experience in customer, commerce, or process transformation consulting.
  • Participation in at least two customer transformation programs.
  • Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce.
  • Excellent stakeholder engagement, communication, and presentation skills.
  • Experience working in global, multi-disciplinary environments.
Preferred technical and professional experience
  • Familiarity with AI, automation, and emerging CRM, Martech, and Commerce technologies.
  • Understanding of process redesign, optimization, and reinvention methodologies.
  • Experience leveraging design thinking or agile transformation frameworks. 
  • Industry experience in retail, CPG, manufacturing, Industrial products financial services, communications, or healthcare, life sciences

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.