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Introduction

We are seeking a detail-oriented and proactive Business Analyst to join our team. The ideal candidate will have hands-on experience in managing service tickets, documenting business processes, and driving follow-ups to ensure timely resolution and continuous improvement. This role requires strong analytical skills, excellent communication, and a collaborative mindset.

Your role and responsibilities
  • Document and map business processes to identify gaps and improvement opportunities
  • Coordinate and follow up with stakeholders to ensure timely completion of tasks and projects
  • Analyze data and generate reports to support decision-making
  • Collaborate with cross-functional teams to gather requirements and translate them into actionable insights
  • Support project planning and execution through effective documentation and communication
Required education
Bachelor's Degree
Required technical and professional expertise
  •  3–5 years of experience as a Business Analyst (5–8 years preferred)
  • Strong skills in process mapping and documentation
  • Excellent organizational and follow-up abilities
  • Strong written and verbal communication skills in English
  • Ability to work independently and in a team-oriented environment
Preferred technical and professional experience
  • Proficiency in Jira and ServiceNow for ticket and issue tracking
  •   Experience in Agile or Scrum environments
  • Familiarity with data visualization tools (e.g., Power BI, Tableau)
  • Knowledge of ITIL or similar frameworks

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.