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Introducción

We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and fluency in Arabic and English.

Su función y responsabilidades

Key Responsibilities:

· Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.

· Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.

· Define architecture roadmaps, governance standards, and best practices for scalable platform performance.

· Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.

· Mentor and guide technical teams and architects to continuously elevate delivery standards.

· Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.

· Stay current with ServiceNow releases and innovations to proactively drive platform advancements.

Educación requerida
Ninguno
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida

· ServiceNow Certified Technical Architect (CTA) certification (mandatory).

· Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).

· Proven experience leading ServiceNow solution architecture for enterprise clients.

· 10+ years of ServiceNow experience, including multiple full lifecycle implementations.

· Strong understanding of integration frameworks, data modeling, and security best practices.

· Fluent in Arabic and English, with excellent communication and presentation skills.

· Based in or willing to relocate to Saudi Arabia.

Experiencia técnica y profesional preferida

· Experience in large-scale digital transformation programs in the Middle East.

· Familiarity with ITIL, Agile, and DevOps methodologies.

· Strong leadership skills with the ability to influence and engage at executive levels.

Acerca de la Unidad de Negocios

IBM Consulting es la unidad de negocio encargada de la consultoría y servicios profesionales globales de IBM, con capacidades líderes en el mercado en transformación empresarial y tecnológica. Con una gran experiencia en diversas industrias, ofreciendo servicios de estrategia, experiencia, tecnología y operaciones a muchas de las empresas más innovadoras y valiosas del mundo. IBMers en Cosnulting se enfocan en acelerar los negocios de nuestros clientes a través del poder de la colaboración. Creemos en el poder de la tecnología utilizada de manera responsable para ayudar a las personas, los socios y el planeta.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.