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Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

 

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

·        Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times.

·        Prepares and presents performance analysis, QA reports, and/or other information on quality performance.

·        Analyzes defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action.

·        Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities.

·        Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis.

·        Assists in managing customer relationships both internal and external.

·        Assists or leads training efforts to maintain consistent and accurate standard procedures.

·        Any other tasks that may be assigned by the supervisor/manager.

 

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

·        Confidence, poise, and professionalism when interacting with customers and leaders in a global environment.

·        Willingness to learn new skills, both quantitative and qualitative in focus.

·        Strong communication, customer management, and meeting facilitation skills.

·        Ability to establish effective relationships with customers and operations team members.

·        Strong analytical and reasoning skills.

·        Ability to act impartially in the evaluation of process and individual performance.

·        Strong attention to details and listening skills.

·        Demonstrated the ability to multi-task and rapidly learn diverse tasks/ responsibilities.

·        Knowledge in project management is a plus.

·        Knowledge of Quality Tools and Techniques (TQM, Six Sigma, etc) and Process Training or both is a plus.

 

 

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.